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Easy, affordable, and eco-friendly rideshare, Palo Alto Link is the City’s new rideshare service.
Think of the service like a minibus that comes when you want, where you want. All you need to do is provide your pick-up and drop-off addresses, and you will be provided with a few options. Choose the ride that works best for you and get directions to a nearby intersection where the driver will pick you up.

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Where and When
Rides are available Monday-Friday between 8am and 6pm in Palo Alto. The service area includes Stanford Shopping Mall, Stanford Hospital, and Stanford Research Park.  Excluded areas are Stanford University, areas north of Bayshore, and south of the 280 Freeway. See map of locations here.

 

How it Works

To ride, download the app using the QR code or by searching for "Palo Alto Link" in the App Store or Google Play. Create an account and you are ready to ride!

 

Those without smartphones can sign-up for an account and request rides by phone (650) 505-5772. 

 

Vehicles Available

Ten vehicles serve most of Palo Alto, including Teslas and minivans (with 2 bikes per bike rack). Wheelchair accessible vans are available upon request.

 

Fares

• Student, senior, disabled, and low-income riders only pay $1.00 (cash or mobile pay accepted).      

• Standard fares are $3.50 per trip (cash or mobile pay accepted). Add additional passengers to your ride for $1.75 each.​

 

When setting up your account you’ll be able to add a credit/debit card. The card on file will be automatically charged once you’ve completed a ride. 

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You can also pay with exact cash on board. However, the driver will not be able to give you any change.

 

For more information, visit the Palo Alto Link website.

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